|
Black Pear has developed methods of monitoring performance
within and between organisations - offering accurate tracking and comparison
techniques,
particularly to gauge timely
intervention
Benchmarking
is one part of our monitoring toolkit, and we do this with carefully selected organisations
that cover a wide range of service aspects - ensuring that
comparisons are appropriate and in context against peer or world-class
standards
Our approach to measurement includes unique metrics that reduce the risk of
error, and increases the value of the information generated - allowing us to identify
the true value and effectiveness of solutions
Equally important is the development of workable Service
Level Agreements (SLAs) and Key Performance Indicators (KPIs) - which we
link to automatic financial adjustment and incentive schemes that simplify
contract management
Our experience of performance measurement includes formal Best Value reviews in the public sector, as
required by the Local Government Act 1999 - which reinforces our core
approach of consult, compare, challenge and create excellence
Public sector information
Case studies
|
%20Colour.jpg){kind=small}
.jpg)