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Rethinking requirements |
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Black Pear assists organisations in two ways:
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We
create helpdesk operations that give superior service delivery control -
with exceptional standards of technical performance and unique metrics to
give reliable indication of performance against expectation
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We
also manage helpdesk operations as a remote contract management service,
where our skill as project, program and contract managers means a more
reliable and affordable provision, independent of other service lines, and
able to report emerging situations without bias
Our approach ensures that input information is accurate, the response is
timely, and the service significantly reduces the effort of managing
suppliers
Helpdesk services can be provided to small and medium organisations where
they could not be justified as an in-house option. This is undertaken
through our 'SME Support Solution', which also offers on-line technical
support and affordable health and safety compliance
Public sector information
SME Support Solution
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