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LONDON
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Greater London Authority
Black Pear
undertook a Best Value Review of the building management and support
services at this prestigious landmark building, in line with the Local
Government Act 1999 review requirements
Work included:
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Review of current services and value
contributed
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Interviews with end-users, suppliers and
executive staff
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Benchmarking with major public and private
sector organisations
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Providing advice on service risk and
bundling
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Recommendations for process improvements to
reduce administrative effort
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Proposals to secure more advantage from IT
applications
Black Pear
proposed a series of refinements, which were implemented by the GLA. This
resulted in open tendering of some service contracts and updating of certain
procedures, which have improved efficiency and value-for-money
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